Privacy Policy

Last updated: October 7, 2026

1. What We Collect

When you use VTubeMe, we collect:

  • Account info — name, email, and profile picture from your Google or Discord account via OAuth.
  • Photos — selfie photos you upload for avatar generation.
  • Avatar data — generated 3D model files (GLB, VRM) and thumbnails.
  • Payment info — processed by our third-party payment processor (Stripe); we do not store credit card numbers.
  • Checkout context — when you start a checkout, the type of device (phone, tablet or computer), your browser's time zone and the country that time zone belongs to, so we can see where payments fail. We do not store your IP address or your browser's full identification string for this.
  • Language preference — whether our pages and emails should be in English or Japanese, taken from your browser or from our Japanese pages.
  • Usage data — basic analytics such as page views and feature usage.

2. How We Use Your Data

  • Generate and store your 3D avatars
  • Process payments via our third-party payment processor
  • Send transactional emails (receipts, account notifications)
  • Improve the Service

3. How Uploads Are Processed

Selfie avatars: your selfie is sent to the MetaPerson Creator SDK (by itSeez3D / Avatar SDK) to generate the avatar, under Avatar SDK's privacy policy.

Converter tools: the files you upload are processed on our own servers.

VTubeMe does not itself use uploaded photos, pictures or files to train AI models or for advertising. Each provider handles what it receives under its own terms; we do not send uploads to any provider for a purpose other than producing your result.

4. Third-Party Services

  • Stripe — payment processing
  • Avatar SDK / MetaPerson — selfie avatar generation
  • Google, Discord — authentication via OAuth
  • PostHog — product analytics (page views, feature usage, errors), pseudonymous until you sign in, associated with your account afterwards
  • Brevo — delivery of transactional email (receipts, account links, notifications about your avatars and conversions)

Each third-party service operates under its own privacy policy. Providers may process data outside your country, including in the United States.

5. Data Storage & Security

Your data is stored on secured servers. Avatar files are stored in isolated user directories. We use HTTPS encryption for all data in transit. Access to production systems is restricted.

6. Data Retention

Your account and avatar data are retained as long as your account is active. You can delete individual avatars at any time. To delete your account and all associated data, contact us at support@vtubeme.com.

Files you upload to the converter tools and the converted files are deleted 3 days after the conversion, whether or not you downloaded the result — download your result within 3 days. A conversion still waiting for your answer keeps its file until you answer.

7. Your Rights

Depending on the law that applies to you, you may request access to, correction, erasure, restriction or portability of your personal data, and object to processing. Where we rely on your consent, you may withdraw it at any time by contacting us, without deleting your account; withdrawal does not affect processing that was lawful before it. You may also ask us to delete your account, which removes your avatars and uploads as section 6 describes. Avatar files are downloadable from your account at any time; this is a product feature, separate from your portability right.

8. Cookies

We use essential cookies for authentication and session management, and PostHog analytics storage (cookies and local storage) to understand how the Service is used. We do not use advertising cookies.

9. Children

The Service is not intended for children under 13. We do not knowingly collect data from children under 13.

10. Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

Questions about privacy, or a request to access, correct, delete or export your data? Email us at support@vtubeme.com. We may verify your identity and will answer within the time the law allows (one month under the GDPR). You may also complain to your data protection authority.