Terms of Service

1. Overview

VTubeMe ("we", "our", "the Service") is operated by VTubeMe. By accessing or using vtubeme.com you agree to these Terms of Service and to our Privacy Policy. Where we ask you to tick a box before an upload or a purchase, that tick is your acceptance of the version of these Terms shown at that moment, and we keep a record of it.

2. Service Description

VTubeMe makes 3D avatars in VRM format and offers tools for 3D avatar files. A selfie becomes a photorealistic avatar, generated using the MetaPerson Creator SDK; you can preview it for free and buy the download for a one-time fee. The tools view and convert 3D files you upload; some are free and some use conversion credits.

3. Accounts and Eligibility

You must sign in with a Google or Discord account, or with a link sent to your email, to use the Service. You are responsible for maintaining the security of your account. You must be at least 13 years old to use the Service. You may not use the Service if sanctions or other legal restrictions prohibit us or our providers from serving you.

4. Payments and Pricing

Avatar downloads are sold as one-time purchases at the price displayed at checkout. Credit packs for the tools are sold at the prices on the pricing page. Payments are processed securely by our third-party payment processor; we do not store your card details. Any applicable taxes are shown at checkout.

5. Refunds

If a technical issue prevents you from downloading or using a selfie avatar, contact us at support@vtubeme.com within 14 days of purchase and we will either resolve the issue or refund you in full. After delivery we do not offer discretionary refunds for a change of mind: the limits of each product are shown before you pay. This does not affect your rights relating to non-delivery, defective or misdescribed digital content, withdrawal rights that have not lawfully ended, or any other remedy that cannot be excluded under the law of your country.

The deadlines and limits in this section apply only to our additional, voluntary refund offers. They do not restrict statutory remedies, which may remain available after them, and statutory refunds are not limited to conversion credits.

Tool conversion credits are charged only for successful conversions: failed conversions refund the credit automatically, and any successful conversion can be refunded to your credit balance from the tool page within 3 days, until you download the file (up to 3 self-serve refunds per month). Uploaded files and converted files are deleted 3 days after the conversion; download your result within that time. Unused credit packs are refundable in full — email support@vtubeme.com within 14 days of purchase.

If you are a consumer in the EU or the UK: generation of an avatar starts when you pay and the files are delivered to your account when it finishes (a selfie avatar within minutes; conversion credits are usable immediately). Where the law requires it, we ask you before payment, in a separate statement, to expressly consent to supply beginning before the 14-day withdrawal period has ended and to acknowledge that you lose the right to withdraw once supply has begun; your consent is confirmed in the receipt or email we send. Your statutory rights for defective digital content remain.

6. Your Uploads and the Rights You Give Us

You retain whatever rights you hold in the photos, pictures and 3D files you upload. You represent that you have all rights, licences and permissions needed for us and the providers who process uploads for us to receive, store, reproduce, adapt and otherwise process your upload in order to generate and deliver your result — including rights in the artwork, in any character or 3D model it shows, and in the likeness of any person in it. You grant us a non-exclusive, royalty-free licence to do that processing, and to keep what is needed to secure the Service and resolve disputes about your result, as described in the Privacy Policy.

Upload your own characters, public-domain material, or material licensed for this use. Do not upload copyrighted characters, artwork, models or photos of people without the necessary authorisation. Drawing fan art, buying an image, or finding it online does not by itself give you that authorisation. We may refuse an upload that evidently lacks it.

7. The Avatars You Receive

As between you and VTubeMe, the generated avatar files (VRM, GLB, and converted files) are yours: to the extent we hold any transferable rights in them we assign those rights to you on full payment, excluding our software and our providers' materials. You may use them for streaming, content creation, social media and other commercial purposes to the extent you hold all necessary rights in what you uploaded. Buying an avatar does not give you rights in another person's artwork, character, trademark or likeness. You may not resell avatar files as-is or redistribute the underlying 3D model data in bulk.

Avatars and conversions are produced by automated and AI systems. Neither VTubeMe nor its generation providers promise that a result is unique, original, copyrightable, accurate, or free of third-party rights, and the same or similar output may be produced for other people. Check that a result suits your purpose before you use or share it.

8. Acceptable Use

You agree not to: upload photos of other people without their consent; upload pictures, characters or 3D files you have no right to use; upload or try to generate illegal content, sexual content involving minors, non-consensual intimate imagery, content that harasses, threatens or incites violence or hatred, deceptive content that impersonates a real person or organisation, or malware; use the Service to create content that infringes anyone's rights; attempt to reverse-engineer, decompile or extract the models, weights, algorithms or source code behind the Service or its providers; bypass safeguards, filters, authentication or usage limits; scrape or systematically extract data from the Service; resell access to the Service, expose its providers' APIs, or run the Service for others as a service of your own; use the Service or what it generates to build, train or improve a competing AI model or service; or violate any applicable law. Except where applicable law permits, you must not copy or modify the technology or documentation of our processing providers, remove proprietary notices, create unauthorised integrations with their systems, or impair them. You are responsible for what you upload and for how you use what the Service generates.

9. Moderation, Suspension and Termination

We may use automated checks and limited human review to investigate suspected violations of these Terms. We may reject an upload, stop processing, restrict a download, or suspend or terminate access where reasonably necessary to address a material breach, protect rights or security, comply with the law, or meet our providers' requirements. Where practicable and lawful we will say why, and you can challenge a mistaken decision at support@vtubeme.com. We terminate the accounts of repeat infringers. Suspension or termination does not remove any refund or other consumer right you are entitled to.

10. Copyright and Other Complaints

If you believe content on the Service infringes your copyright, trademark, likeness or privacy, send a notice to support@vtubeme.com with: your contact details; a description of the work or right and where the infringing material appears (a URL or avatar id); a statement that you believe in good faith the use is not authorised; a statement, under penalty of perjury where applicable, that the notice is accurate and that you are the rights holder or authorised to act for them; and your signature. We act on legally sufficient notices, may restrict the affected material, inform the account holder, accept counter-notices where the law provides for them, and terminate repeat infringers. Full details are on our Copyright and complaints page.

11. Your Responsibility for Claims

If you use the Service as a consumer, you are responsible for losses caused by your breach of these Terms only to the extent provided by applicable law; no additional contractual indemnity applies to you.

If you use the Service for business purposes, you will indemnify VTubeMe and its processing providers against third-party claims, and the reasonable losses and legal costs they cause, to the extent the claim arises from your breach of the upload-rights obligations in these Terms, an unlawful use of the Service or of what it generated, or your intentional misconduct. This does not cover losses caused by the protected party's own breach, negligence or misconduct. We will notify you promptly of such a claim, let you take part in its defence, and not settle it in a way that imposes an admission, a payment or a non-monetary obligation on you without your consent.

12. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Uploaded photos, pictures and files are used to produce your result, to secure the Service and to resolve disputes about a result, as the Privacy Policy describes. We disclose uploads to the providers listed in the Privacy Policy to provide the requested features and, where necessary, for security, legal compliance and dispute handling. The Privacy Policy explains each recipient's role and any use they make under their own terms. We do not sell uploads.

13. Disclaimer and Limitation of Liability

The Service is provided "as is" and "as available", without warranties of any kind beyond those required by law. We do not guarantee uninterrupted availability or that any result will be accurate, complete or fit for a particular purpose.

To the extent permitted by applicable law, our total liability arising from or relating to the Service is limited to the greater of US$100 and the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect, incidental, consequential or special damages or lost profits. If you use the Service as a consumer, the monetary cap and the exclusion of categories of loss in the previous sentence do not apply to you; your statutory rights and our express product commitments remain unaffected. Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited. Refunds you are entitled to are not reduced by this limit.

14. Changes

We may make proportionate changes to these Terms for legal, security or technical reasons, or when the Service changes. The date at the top says when they last changed. We explain material changes and their effective date in advance, by email or a notice on the Service, except where urgent action is necessary; a changed version of the incorporated provider rules is treated the same way. Changes do not retrospectively reduce rights attached to purchases already completed. Where the law requires it, we ask for your agreement again, or let you end your account with any refund that is due, before a change applies to you.

15. Contact

Questions about these Terms? Email us at support@vtubeme.com.